Terms of Service
1. Introduction
These Terms of Service (“Terms”) govern your use of the iSense Solutions website (https://isensesolutions.com), including all services, content, and functionality offered through the site. By accessing or using our website, you agree to be bound by these Terms.
2. Definitions
“Company,” “we,” “us,” or “our” refers to ISENSE SOLUTIONS S.R.L., a Romanian company specializing in market research, headquartered in Bucharest, Sector 2, 5 Basarabia Boulevard, Room 1, Apartment 1, with its working point and correspondence address at 75-77 Buzești Street, 11th Floor, Sector 1, Bucharest, Romania.
“User,” “you,” or “your” refers to any individual or entity accessing or using our website.
“Services” refers to all products, reports, events, and functionality available through our website.
“Content” refers to all information, data, text, reports, and materials available on our website.
3. Account Registration
3.1 Account Creation
To access certain features, including purchasing reports, registering for events, and participating in our loyalty program, you must create an account.
3.2 Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.
3.3 Account Termination
We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent activity.
4. Reports and Digital Content
4.1 Digital Product Purchases
When purchasing digital products (reports, studies, or other digital content), you acknowledge that:
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Prices are as displayed at the time of purchase
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All sales are final unless otherwise specified
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You will receive access to the purchased content upon successful payment
4.2 Cancellation Rights for Digital Content
In accordance with Romanian consumer protection laws, your right to cancel purchases of digital content is waived once the download or access has begun. You will be notified of this before completing your purchase.
4.3 Usage Restrictions
You may not reproduce, distribute, or commercially exploit our reports or digital content without prior written permission.
5. Event Registration
5.1 Registration Process
Event registration is complete upon confirmation from iSense Solutions. Registration will close on the date specified on the registration page or when all available places are filled.
5.2 Payment for Events
Registration fees (if applicable) are due upon registration and must be received before the event date unless otherwise specified.
5.3 Substitution Policy
If you are unable to attend an event, you may request a substitute attendee by emailing us with the substitute’s details at least five (5) working days before the event.
5.4 Cancellation Policy
We reserve the right to cancel or postpone events. In case of cancellation by iSense Solutions, registered participants will receive a full refund. No refunds will be given for non-attendance.
6. Loyalty Program
6.1 Enrollment
Participation in our loyalty program is optional. By enrolling, you agree to the specific terms of the program.
6.2 Loyalty Benefits
Benefits may include access to exclusive reports, discounted event registrations, or other privileges as communicated through your account dashboard.
6.3 Modifications
We reserve the right to modify, suspend, or terminate the loyalty program at any time with reasonable notice to participants.
6.4 Withdrawal
You may withdraw from the loyalty program at any time by contacting our customer service team.
7. Payment Terms
7.1 Pricing
All prices are in the currency indicated and include applicable taxes unless otherwise stated.
7.2 Payment Methods
We accept payment methods as indicated on our website at the time of purchase (Stripe, PayPal, Bank Transfer).
7.3 Invoice
Upon request, we will provide an invoice for your purchase in accordance with Romanian & European fiscal regulations.
8. Intellectual Property Rights
8.1 Ownership
All content on our website, including reports, studies, and other materials, is owned by iSense Solutions SRL and is protected by copyright and other intellectual property laws.
8.2 License to Use
When you purchase our reports or digital content, you receive a limited, non-exclusive, non-transferable license to use the content for your internal business purposes only.
9. Limitation of Liability
9.1 No Warranties
To the maximum extent permitted by law, we provide our services “as is” without any warranties, express or implied.
9.2 Limitation of Liability
Our liability for any claims arising from these Terms or your use of our website shall be limited to the amount paid by you for the specific service giving rise to such claim.
10. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website following any changes constitutes acceptance of those changes.
11. Applicable Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Romania. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Bucharest, Romania.
12. Contact Information
For questions regarding these Terms, please contact us at:
iSense Solutions SRL
75-77 Buzești Street, 11th Floor, Sector 1, Bucharest, Romania
Email: contact@isensesolutions.com
Phone: +40 773 835 659
Last updated: April 28, 2025