Privacy Policy

1. Introduction

This Privacy Policy explains how iSense Solutions SRL (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website https://isensesolutions.com, purchase reports, register for events, create an account, or interact with our digital services, including our Facebook page and marketing communications. We are committed to protecting your privacy and complying with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and all applicable Romanian laws.

2. Data Controller

ISENSE SOLUTIONS S.R.L.
Registered office: 5 Basarabia Boulevard, Room 1, Apartment 1, Sector 2, Bucharest, Romania
Correspondence address: 75-77 Buzești Street, 11th Floor, Sector 1, Bucharest, Romania
Email: contact@isensesolutions.com
Phone: +40 773 835 659

3. What Data We Collect

We may collect and process the following types of personal data:

• Identification data: name, surname, company, business email, phone number

• Account data: username, password, loyalty plan details, dashboard activity

• Transaction data: purchase history, event registrations, payment details (processed securely via third-party providers)

• Communication data: correspondence with us, survey responses, support requests

• Technical data: IP address, device information, browser type, usage data (via analytics or marketing tools)

• Social media data: interactions with our Facebook page or other social media platforms

4. How We Collect Your Data

We collect your personal data through:

• Online forms (e.g., event registration, account creation, contact forms)

• Purchases of reports or digital content

• Subscription to newsletters or marketing communications (using Brevo)

• Analytics and marketing tools, such as Google Analytics, Facebook Pixel, and other services

• Interactions with our Facebook page or other social media channels

• Direct communication with our team

5. Purpose and Legal Basis for Processing

We process your personal data for the following purposes:

• To provide our services: process your purchases, event registrations, and manage your user account and loyalty plan (Art. 6(1)(b) GDPR)

• To communicate with you: respond to inquiries, send transactional or marketing emails (Art. 6(1)(a) and (f) GDPR)

• To comply with legal obligations: invoicing, accounting, and regulatory compliance (Art. 6(1)(c) GDPR)

• For research and analytics: improve our services, conduct statistical analysis, and market research (Art. 6(1)(f) GDPR)

• With your consent: for marketing communications or participation in studies (Art. 6(1)(a) GDPR)

• To manage our social media presence: including Facebook page administration and responding to messages or comments (Art. 6(1)(f) GDPR)

6. Marketing and Analytics

6.1 Email Marketing

We use Brevo to manage newsletters and marketing emails. You can unsubscribe at any time by following the instructions in our emails or contacting us directly. We process your data for marketing purposes only with your explicit consent or, where applicable, based on legitimate interest. You have the right to object to marketing communications at any time. For more information, please review Brevo’s Privacy Policy.

6.2 Google Analytics and Other Marketing Services

We use Google Analytics and other marketing tools to understand how visitors interact with our website and to improve our services. These tools collect data such as IP address, device information, and browsing behavior. Data is only collected and processed in accordance with GDPR and after you have provided explicit consent where required.

6.3 Facebook Page and Pixel

We operate a Facebook page at https://www.facebook.com/iSenseSolutions. When you interact with our page, Facebook may collect and process your data as a joint controller with us. We also use the Facebook Pixel on our website for analytics and targeted marketing, only after obtaining your consent. For more information, please review Facebook’s Data Policy.

7. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

• Service providers (e.g., payment processors, Brevo, Google, Facebook)

• Legal or regulatory authorities, if required by law

• Our trusted partners, only as necessary to deliver our services

All third parties are required to respect the security of your data and to process it in accordance with the law.

8. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

9. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, as required by law, or until you request its deletion.

10. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of access: obtain confirmation and a copy of your personal data

• Right to rectification: request correction of inaccurate or incomplete data

• Right to erasure (“right to be forgotten”): request deletion of your data under certain conditions

• Right to restriction: request limitation of processing in certain circumstances

• Right to data portability: receive your data in a structured, commonly used format

• Right to object: object to processing based on legitimate interests or direct marketing

• Right to withdraw consent: at any time, where processing is based on consent

To exercise any of these rights, please contact us at contact@isensesolutions.com.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.

12. Children’s Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our website constitutes acceptance of the updated policy.

14. Contact

For any questions or requests regarding your personal data or this Privacy Policy, please contact:

iSense Solutions
Email: contact@isensesolutions.com
Phone: +40 773 835 659
Correspondence address: 75-77 Buzești Street, 11th Floor, Sector 1, Bucharest, Romania

This Privacy Policy is drafted in accordance with GDPR and Romanian data protection laws. For details on our use of cookies and similar technologies, please refer to our separate Cookies Policy.

Last updated: April 28, 2025